CEDI Help Desk Phone Lines Unavailable

The CEDI Help Desk is currently experiencing issues with the CEDI Help Desk number 866-311-9184. 

CEDI customers may send their issue to the CEDI Help Desk via email.  The e-mail address is ngs.cedihelpdesk@anthem.com and should include the following:

  • Sender ID
  • PTAN or NPI Number
  • Phone Number
  • Issue

As a reminder, PHI cannot be included in e-mails as this breaches the HIPAA Security guidelines.

We apologize for any inconvenience this may cause and will update you as soon as the issue has been resolved via a listserv.


Post Date: 09/28/2022