Support for Electronic Trading Partners using a Clearinghouse or Billing Service

Attention all Electronic Trading Partners/Submitters using a Clearinghouse or Billing Service.

Electronic trading partners/submitters using a clearinghouse or billing service to send claims to CEDI should work directly with their clearinghouse or billing service concerning the following items:

• Assistance with an Electronic Report – Electronic reports are returned to the submitter of the electronic file (Clearinghouse or Billing Service). As the submitter, the clearinghouse or billing service will contact the CEDI Help Desk to resolve any issues with the electronic reports.
• Electronic Remittance Advices(ERA) – If the DME MAC supplier elects to have a Clearinghouse or Billing Service retrieve their Electronic Remittance Advice (ERA), the Clearinghouse or Billing Service will contact the CEDI Help Desk for ERA support (i.e., to recreate an ERA).

When the Clearinghouse or Billing Service is exchanging electronic transactions on behalf of a DME MAC supplier, the Clearinghouse or Billing Service will contact the CEDI Help Desk directly for assistance with the items listed above. The CEDI Help Desk can be contacted by calling 1-866-311-9184 or via e-mail at ngs.cedihelpdesk@wellpoint.com.

Post Date 09/03/08