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Common Electronic Data Interchange Password Reset Policy
Attention All Common Electronic Data Interchange (CEDI) Trading Partners, Suppliers, Billing Services, Clearinghouses, and Vendors According to HIPAA Security Standards, only the owner of the Trading Partner/Submitter ID may request the password for their Login ID be reset or unlocked. Additionally, a third party (including software vendors and billing services) may not be joined into the phone call. The CEDI Help Desk will only perform password resets or unlock suspended passwords for the owner of the Trading Partner/Submitter ID. Requests received with multiple parties on the call will be advised of this policy and to have the owner of the Trading Partner/Submitter ID make the request privately. To request a password reset or unlock a suspended password, please have the following information available:
Note for Vendors: The CEDI Help Desk will refer providers to contact their software vendor if the login process used to connect to CEDI is scripted. Vendors are responsible for educating their customers on how to change the scripted password settings. The CEDI Help Desk will only assist the provider in resetting or unlocking the password if they own the Trading Partner/Submitter ID. Please contact the CEDI Help Desk at ngs.cedihelpdesk@wellpoint.com
or at 866-311-9184 with any questions or concerns.
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