CEDI Observance of Christmas & New Year’s Holidays

Christmas

In observance of the Christmas holiday, National Government Services, Inc. offices, will be closed on Monday, December 25, 2023.  

The CEDI Help Desk will reopen on Tuesday, December 26, 2023 at 9:00 a.m. ET for normal business hours.  

The CEDI Gateway, CEDI Claims Portal and the self-service tools located on the CEDI Web site www.ngscedi.com will be available.  

DME MAC Jurisdictions A and D:

Will not run a cycle Monday, December 25, 2023.

Claims received after 5:00 p.m. ET on Friday, December 22, 2023 through 5:00 p.m. ET on Tuesday, December 26, 2023 will be delivered to the DME MAC Jurisdictions A and D with the receipt date of December 26, 2023.

ERAs from the December 22, 2023 cycle will be available by Monday, December 25, 2023.  ERAs will next be available on Wednesday, December 27, 2023. CMN Rejection Reports for these claims will be available for download on Wednesday, December 27, 2023. 

DME MAC Jurisdictions B and C:

Will not run cycles on Monday, December 25, 2023 and Tuesday, December 26, 2023.

Claims received after 5:00 p.m. ET on Friday, December 22, 2023 through 5:00 p.m. ET on Wednesday, December 27, 2023 will be delivered to the DME MAC Jurisdictions B and C with the receipt date of December 27, 2023.

ERAs from the December 22, 2023 cycle will be available by Monday, December 25, 2023.  ERAs will next be available on Thursday, December 28, 2023. CMN Rejection Reports for these claims will be available for download on Thursday, December 28, 2023.   

New Year’s Day

In observance of the New Year holiday, National Government Services, Inc. will be closed on Monday, January 1, 2024.

The CEDI Help Desk will reopen on Tuesday, January 2, 2024 at 9:00 a.m. ET for normal business hours.

The CEDI Gateway, CEDI Claims Portal, and the self-service tools located on the CEDI Web site www.ngscedi.com will be available.

All DME MAC Jurisdictions:

Will not run a cycle on Monday, January 1, 2024.

All claims received after 3:00 p.m. ET on Friday, December 29, 2023 through 5:00 p.m. ET on Tuesday, January 2, 2024 will be delivered to the DME MAC Jurisdictions on Tuesday, January 2, 2024 with a receipt date of Tuesday, January 2, 2024.

ERAs from the December 29, 2023 cycle will be available by Monday, January 1, 2024.  ERAs will next be available on Wednesday, January 3, 2024. CMN Rejection Reports for these claims will be available for download on Wednesday, January 3, 2024. 

Please contact the CEDI Help Desk regarding any questions at ngs.cedihelpdesk@anthem.com or at 866-311-9184.

Post Date: 12/13/2023